Aspen Summit Dr, Portland, OR 97266, USA
(800) 644-1819
Real-time status of your equipment is available through the customer web portal.
Log in to the portal and click the Work Orders tab.
If you need a reminder for your login information, please contact us.
Credit Hold Received
Equipment has been received, but work cannot begin due to one or more past-due invoices.
Contact customerservice@jjcalibrations.com to resolve.
Incoming Work Order
Equipment has been received and entered into our system but has not yet been assigned to a technician.
Work Order Assigned to Tech
Equipment has been assigned to a technician, but calibration has not yet started.
Work Order on Tech Bench
The assigned technician is actively performing the calibration.
Suspend for Customer
Calibration has been placed on hold. The assigned technician should have emailed the reason to the contacts on file.
If no email was received, contact customerservice@jjcalibrations.com.
Estimate Created
An estimate for repair, service, parts, or labor has been created and requires a response.
An email notification is sent from customerservice@jjcalibrations.com with the subject
“JJ Calibrations WorkOrder Estimate.”
Estimate Approved
The estimate for repair or service has been approved.
Estimate Declined
The estimate for repair or service has been declined.
Awaiting Parts
Additional repair or service is required to complete calibration.
An email notification is sent with the subject
“JJ Calibrations Service Notification.”
Ship to Vendor
Equipment has been shipped to a third-party vendor for repair or service.
Received from Vendor
Equipment has been returned from the third-party vendor to JJ Calibrations.
Awaiting Inspection
Calibration is complete and awaiting final QA inspection.
Inspection Completed
Calibration and final QA inspection are complete. Equipment is being prepared for return.
In Will Call
Equipment is complete and ready for pickup at JJ Calibrations.
An email notification is sent with the subject
“Equipment Ready For Pick Up.”
Ship to Customer
Equipment is complete and in the process of return shipping.
In Company Van
Equipment is complete and scheduled for delivery on the next delivery date.
Delivered
Equipment has been completed and returned.
Invoice Waiting Confirmation
Equipment has been completed, returned, and billing is in process.
Onsite calibration services are not currently available through the web portal.
To request a quote or schedule onsite calibration at your facility, email a clear and concise equipment list to customerservice@jjcalibrations.com.
Please include:
Make and model
Range of operation or capacity
Serial numbers (if previously calibrated by JJ Calibrations)
Not all equipment can be calibrated onsite. Some equipment requires in-lab calibration.
Onsite services are scheduled months in advance.
Please submit requests at least 8–10 weeks prior to the due date.
There are two ways to retrieve calibration certificates through the web portal.
Log in and click the Certificates tab
Enter search criteria:
PO number
Serial number
Certificate number
Or a minimum and maximum calibration date
Click Search
Select individual certificates or download multiple certificates at once
Log in and click the Equipment tab
Select the serial number for the equipment
To view the most recent certificate:
Under Calibration Details, click the date shown under Last Calibration
To view past certificates:
Click the Calibration History tab to access all certificates issued for that equipment
You can manage equipment status and identifiers through the web portal.
Log in and click the Equipment tab.
Select the serial number of the equipment
In the Equipment Overview, click the edit icon next to Customer Details
From here you can:
Toggle equipment between active and inactive
Add or update Property ID numbers
Assign locations
Assign users
Be sure to save any changes.
To add departments (if not already available), email customerservice@jjcalibrations.com with a list of departments you would like added to your account.
Invoices and statements are available through the web portal.
Log in and click the Invoices tab.
Check
Credit card (Visa, MasterCard, American Express)
ACH or wire transfer (for established JJ Calibrations customers with acceptable payment history)
For credit card payments when a card is not already on file, please call 503-786-3005 and provide payment information to a member of our staff.
For billing questions, contact customerservice@jjcalibrations.com.
