Aspen Summit Dr, Portland, OR 97266, USA
(800) 644-1819
Quote Validity: All estimates and quotations are valid for a period of thirty (30) days after the date of quote.
Calibration: Calibration is defined as a comparison of an unknown to a known. Calibration does not mean adjustment but can include adjustment. JJ Calibrations will compare the customer’s “unknown” unit to a JJ Calibrations “known” unit and determine if the unit is “in calibration”. We calibrate equipment to OEM tolerances and specs.
Adjustments: If JJ Calibrations finds a unit “In Tolerance”, adjustments are NOT performed. Adjustments are only made for “Out of Tolerance” conditions. There are times when adjustments are not possible due to the nature of the unit. If adjustment requires additional labor estimate will be sent before work is done.
Calibration Pricing: Minimum eval charge is $35, but only for units that we could not calibrate per the definition of calibration above. If unit is found out of tolerance and cannot be adjusted/repair the charge will be the calibration price. JJ Calibrations reserves the right to change prices at any time and without prior notice. Our pricing may at times be based upon the accuracy of the information provided by our customers.
Payment Terms: Net 30 days. All past due invoices are subject to late and collection fees. 90 days past an invoice due date a customer's account is placed on hold. No new work can be started till the account is brought up to date. Any work brought in during a credit hold may be held until the account is brought current. Once current, all work will resume from that date. JJ Calibrations currently accepts;
Turn Around Time: JJ Calibrations does not guarantee turnaround time. However JJ Calibrations considers turn around to be an important service metric. Our target is seven to 10 calendar days after the date of receipt of equipment on calibrations only. Reasons for calibration delays may include;
Calibration may also be delayed due to the certificate requirements selected by the customer. Contact JJ to determine what current estimated turn time is.
Rush Service: For a calibration fee increase of fifty percent (50%) over standard pricing and places the specific product requested into a “next on bench” status, which means the next available technician will work on that unit, unless pre-empted by other “RUSH” units ahead of it. Typically this is a 3 day rush. If you are needing anything faster, please contact us and see if it is possible. If units are found to require adjustments or repairs, it may not be possible to be completed in 3 days, but the rush fee will still be applied as it was rush ahead of other units.
Please schedule your onsite as soon as possible, as many dates are requested months in advance by our customers. We suggest 2-3 months planning as some customers book 6 months to 2 years out.
Local On-sites: within 40 miles of JJ Calibrations.
On-site fee are in addition to calibration charges. Fees are;
Additional fees that may apply for Long Distance On-sites (greater than 40 mile radius of JJ Calibrations).
Onsite estimate vs. final billing: Preliminary estimates must never be taken as firm fixed pricing. Final invoice will include actual costs for calibration services rendered, mileage, travel, lodging and per diem.
On-site Emergency Services: JJ Calibrations provides emergency on-site services at the rate of an additional fifty percent (50%) of the standard (quoted) cost. For all non-emergency on-sites JJ must be notified a minimum of two weeks in advance. We cannot guarantee emergency onsites, as they may interfere with onsites already scheduled for our other customers. Even with 2 onsites and four techs out per day minimum we are typically booked 2 months out.
Certificate of Calibration: Unless otherwise specified by the customer in writing, it will be understood by JJ Calibrations that the customer wishes for the calibration interval of their instruments to be expressed on the Certificate of Calibration. Default cal interval is 12 months. We provide as found/as left data on all certificates, unless customer requests differently. Accredited calibration certs include the as found/left data as well as the Measurement Uncertainty of each data point on certificate. We use Simple Acceptance per ILAC G8, including UUT in the budgets. TUR can be calculated via the accuracy of the UUT and the data point uncertainty on the cert to determine your risk. If you need to request a different method please contact us for availability and price.
Accredited Calibration (to ISO 17025:2017): JJ Calibrations DOES NOT provide 17025 accredited certificates unless specifically requested by the customer. If an instrument is calibrated and returned to the customer and the customer later finds that the 17025 option was needed on their part, the customer is responsible for paying for the additional calibration.
Pickup/Delivery, Return Shipping, and Will Call
Unless requested otherwise we return units in the same manner as they were received.
Pickup/Delivery
We provide pickup/delivery service for our customers in the PDX Metro area. We charge $5 per pickup/delivery regardless of the total tools provided during said service. Pickup can be requested from the online portal or through emailing customerservice@jjcalibrations.com.
Shipping
When shipping back we default to pre-pay and add. If you would like for us to use your shipping account please indicate on the calibration document or your PO.
Will Call
Upon the units being ready for pickup, an email is sent from our database letting you know the unit(s) ready for pickup. At 30 days past notification email if the units are not picked up we will return them via the best method above at customers costs.
Warranty: JJ provides a ninety (90) day warranty period on the calibration services performed. Warranties may also include repairs (i.e., if JJ Calibrations fixes a problem and an additional problem shows up that was not part of the original repair, it is not considered a valid warranty). Returned goods will be evaluated for validity. If the warranty is not valid, there will be a charge for a second calibration. Calibrations are not warranted. They are valid only at the time of calibration. If JJ Calibrations has made an error in procedure or our standard is out of calibration we will re-calibrate your instrument free of charge if returned within 30 calendar days of notification.
Special Requirements Pricing: Customers must call for pricing on special requirements such as Decision rules, signatures, Certificates of Conformance Compliance, other statements, data, etc..
M&TE Responsibility: JJ Calibrations assumes full responsibility for the care and protection of our customers’ equipment while in our possession. HOWEVER, JJ CALIBRATIONS IS NOT RESPONSIBLE FOR;
Repair Pricing: JJ Calibration requires written approval prior to commencement of any repair. If the customer decides not to have their unit repaired there will be a minimum evaluation charge of either the calibration fee or the current minimum evaluation fee of $35, plus shipping, handling and insurance. Any Unit held for more than thirty (30) days without a written response from the customer will be returned without repair and will charged for the calibration of the UUT fee plus shipping, handling and insurance. Any unit unclaimed after ninety (90) days will be subject to storage fees and transfer of ownership to JJ Calibrations.
Cleaning of equipment: Minor cleaning: No charge if no disassembly of any kind is required. Major cleaning: Our current minimum cleaning fee will be assessed if any disassembly of any kind is required. JJ Calibrations technicians will track and record their time based on JJ Calibrations current hourly rate, and this amount will be added to the JJ Calibrations invoice.
